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Working Together to Keep Our Girl Scout Community Safe

The safety and welfare of our girls is top priority for Girl Scouts – North Carolina Coastal Pines. We are hearing from our community, and many families and volunteers are concerned about the spread of COVID-19 in our state. Girl Scouts – North Carolina Coastal Pines is closely monitoring the COVID-19 updates from the Centers for Disease ControlNorth Carolina Health Department, and the local public health departments. Below are answers to some of the most frequently asked questions. We will be adding and updating this resource as information becomes available.

If you have a question, please call 1-800-284-4475 or emailing

Recent Communications Regarding COVID-19

Please note, the earlier communications on this list are now out-of-date. Please refer to the most recent communications for current information and recommendations.

Frequently Asked Questions

Are the council service centers and offices closed? If so, who can I reach out to with questions?

As of now, all council service centers and offices will be closed to the public effective, Monday, March 16 through May 15. Our staff will be working remotely and will be available to support you by phone, email or virtual means. If you have any questions, please reach out to our helpdesk by calling 1-800-284-4475 or emailing We will continue to monitor and will update or extend this date per the guidance of the CDC and local and state health officials and as the situation mandates.

Will council-owned camp properties be available? What if my troop or group has a reservation at a camp property?

Council-owned camp properties will not be available. Facility rentals beginning on Monday, March 16 will be canceled through May 15. We will refund your reservation.  If you have any questions or concerns, please reach out to our Help Desk by calling 1-800-284-4475 or emailing

Are the council shops open? If not, will they be able to fulfill an order for me?

The Girl Scouts USA shop is always open at

Special promotions, including sales on merchandise and free shipping can be found on the website. You can also shop our council-own merchandise by clicking on “shop your council” and either select NC Coastal Pines or enter your zip code. Payment and processing of these merchandise orders will be managed by Girl Scouts USA 

During the time our council shops are closed, retail staff will be supporting our members’ needs. You can contact the retail shops with any merchandise needs via email or phone. Please call 919-600-6330 or email at  In your order email, please include a contact phone number to call for payment and processing of your merchandise order. In an effort to be a sister to every Girl Scout and support our girls and leaders, merchandise orders phoned into or emailed to and shipped in our council footprint will include free shipping. 

All phone orders and email orders from NC Coastal Pines will be responded to within 72 hours to allow for adjustments in our schedules in shops. Please also feel free to reach out to Laura Heaney, Director of Retail Services, at 919-600-6320 or with any additional retail-related questions or concerns.

What is GS-NCCP doing in response to the coronavirus?

Girl Scouts – North Carolina Coastal Pines is monitoring the situation closely. There is nothing more important than the safety and wellbeing of our girls, volunteers, and staff. Though our service centers, offices, camps and council shops are currently closed to the public, we are continuing to operate and support our membership (albeit somewhat virtually) and we are also working on contingency plans for programming and other events to be prepared for changing circumstances. We are actively following the Centers for Disease Control (CDC), the North Carolina Department of Health and Human Services so we can respond quickly to any shifts in their recommendations.   This is a quickly evolving situation and we will stay in touch with members about any additional changes in public health recommendations and how they affect Girl Scout programming.

Will GS-NCCP be cancelling any events or activities?

As of March 14, 2020, Governor Cooper issued an Executive Order closing all K-12 schools in North Carolina starting Monday, March 16. Effective March 16, 2020 all in-person council-sponsored events, activities, trainings and mobile programming are canceled beginning Monday, March 16, through May 15. We will continue to monitor and will update or extend this date as the situation mandates.

What resources or technology can I use to keep Girl Scouts engaged and enjoying Girl Scout activities and fellowship during this challenging situation?

Check out our new Girl Scouting at Home page for online program activities, virtual troop meetings, and trainings.

The opportunity to participate in “normal” activities and engage with one another will continue to be very important for girls, especially during this time of uncertainty for them. To keep girls actively engaged, consider creating take-home packets, choose a badge, Journey or patch program to work on individually then host group discussion/sharing video conferences, find a Facebook Live event to attend together, etc.

You can also consider hosting online or virtual meetings. Though we cannot endorse or support specific online meeting tools for your use, there are various tools to check into for virtual meetings and/or perhaps further engaging with council activities and other troops. We encourage troop co-leaders to look at these and alternative options and discuss with parents and girls to determine what the best solution is for your troop’s needs. *Make sure your girls complete the  Internet Safety Pledge and have parent/caregiver consent.

At council-level meetings and trainings, we use the following online tools that might be good options for your troop/service unit and to further engage in council activities and perhaps even with other troops. While these options have a free version, please be mindful they also have subscription fee based products and you may be prompted by them to consider upgraded versions that include a fee.

1. Microsoft Teams – offers a free version for collaboration, file sharing and chat 

2. Lifesize – offers a free account for personal use. It allows for up to a 90-minute call and up to 25 participants with a dedicated virtual meeting room and group chat during the meeting.

How do I help calm and educate my girl(s) about the coronavirus?

Your girl could likely use a sense of calm in her life right now, and you can help—not by avoiding the topic, but by tackling it head-on. Raising Awesome Girls has released a few helpful articles with tips on navagating this difficult time with your girls.

Have the Highest Award deadlines changed due to the virus?

Yes- the safety and health of our Girl Scouts is our top priority. We urge Girl Scout families to take the time they need to acclimate without the added stress of impending deadlines. Girl Scouts – North Carolina Coastal Pines recognizes that many schools, youth activities and community gatherings have been suspended, and that we are navigating a period of rapid change. Girl Scouts is offering a three-month extension of the annual deadline from September 30 to December 31, 2020, to provide flexibility for Girl Scout Juniors, Cadettes, Seniors and Ambassadors earning Girl Scouts’ Highest Awards. Learn more about  Taking Action during this time .