A significant amount of planning, time, and money are spent months prior to the start of camp. Prompt cancellation notification allows time for girls who may be on the camp session’s waiting list. If you find that your camper can no longer attend a camp session, please notify the council as early as possible.
If cancellation notice is received at least 15 days prior to the event start date, a full refund, less any nonrefundable deposit and other costs, will be made back to the original form of payment. For example, for an event on March 10th, the cancellation notice must be received by February 23rd.
- If cancellations are received less than 15 days in advance of the event start date, except in the case of illness or family emergencies, a partial refund, less any nonrefundable deposit and other costs (at least 50% of the total fees) will be made back to the original form of payment. For example, for an event on March 10th, a cancellation notice received on February 24th or later would be eligible for a partial refund, less the nonrefundable deposit and other costs.
- If a registrant has a family emergency or is sick, a written refund request must be made no later than 10 business days after the event start date to receive a full refund, less any nonrefundable deposit and other costs
- The council will provide a full refund if an activity is cancelled due to insufficient registrations, acts of nature, or other reasons beyond its control
- Many council activities are held rain or shine, please know that registrants choosing not to attend because of the weather will not be eligible for a refund.
- The council will provide a full refund to registrants on a waitlist who are not placed in an activity
- Email cancellation and refund requests to our Customer Care team at helpdesk@nccoastalpines.org or mail to:
Girl Scouts c/o Customer Care
6901 Pinecrest Rd.
Raleigh, NC 27613
On-Line/Blended Program Events and Training Cancellations:
Due to the effects of COVID 19 and state and local regulations requiring social distancing, many of our programs have transitioned to on-line, virtual events. If you have registered for one of these events and need to cancel your registration, the following guidelines apply:
- If cancellation notice is received prior to the event start date, a refund, less any nonrefundable deposit and other costs, will be made back to the original form of payment. For example, for an event on March 10th, the cancellation notice must be received by March 9th.
- All refunds will be reduced by any nonrefundable deposit and other costs, including any fees paid to outside providers, and the cost of badges, supplies, or other items shipped to the registrant, including postage.
- The council will provide a full refund if an activity is cancelled due to insufficient registrations, acts of nature, or other reasons beyond its control.
- The council will provide a full refund to registrants on a waitlist and not placed in an activity.
- Email cancellation and refund requests to our Customer Care team at helpdesk@nccoastalpines.org.
Camp Site Reservation Cancellations:
Many troops and service areas reserve a camp site for a troop campout or a large camporee. If you find that you can no longer use the facilities you have reserved, please notify the council as early as possible. Prompt notification allows other troops or groups to use the camps.
- If written cancellation notice is received at least 2 months prior to the reservation start date, a refund for the full amount of fees paid will be made.
- If written cancellation notice is received between two (2) months and thirty (30) days prior to the reservation start date, a refund for half (1/2) of the reservation fees will be made OR all funds can be transferred to a new reservation.
- No refunds or transfers will be made if cancellations are received less than thirty (30) days prior to the reservation start date.
- The council will provide a full refund if a registration is cancelled due to extenuating circumstances, acts of nature, or other reasons beyond its control.
- Email cancellation and refund requests to helpdesk@nccoastalpines.org
Girl Scout Membership Fees:
Girl Scout membership fees are non-refundable.
Camp Extras Policies
For Summer Camp Extras purchased for Summer Camp at the council's properties
- Camp T-shirts and Care Kits are eligible for a refund no matter when the cancellation occurs.
- Camp Trading Post Cards are eligible for a refund if cancellation is received prior to June 1st. For cancellations that occur after June 1st, Camp Trading Post Cards will be mailed to the purchaser to be used at a council event/activity, or in any of the council's retail locations.
