You will need to have available the member's GSUSA ID number (available from your Troop Leader or from the council headquarters) or the member's first name, last name and email address as it appears in the membership system.

• If you have the GSUSA ID number, put the GSUSA ID number in the customer ID field and the member's last name. Click Continue. You will see a notice that you have received an email with additional instructions. Go to your email and look for for an email from Admin. Follow the link in the email to activate your account. You will be directed to the Create User Name screen. Complete the information on this screen and click submit. This will create the online access to this member's information.

• If you do not have the GSUSA ID number, put in the member's first name, last name and email address (typically the parent's email address) and Click Continue. You will see a notice that you have received an email with additional instructions. Go to your email and look for for an email from Admin. Follow the link in the email to activate your account. You will be directed to the Create User Name screen. Complete the information on this screen and click submit. This will create the online access to this member's information.
  
  
• The system may not find the member or may return an error of duplicate member. This is typically caused by missing information that the system is trying to match. It must match each piece of information (first name, last name, email) in order to find the member in our database. If you receive one of these errors, email helpdesk@nccoastalpines.org for support.

To renew your or your daughter's membership for the 2012 year, follow the steps below. Contact helpdesk@nccoastalpines.org if you encounter any issues.

• Gather information you will need before you start to renew the membership. Required information includes: member contact information (address, phone, email), number of years as a Girl Scout (both girl/adult years), school and school grade for the new year, race/ethnicity, guardian information (address, phone, email, employer), emergency contact other than the parent (phone number). You will need a valid credit or debit card handy to pay for the renewal(s).
• Log in to that person's account (i.e. if you are renewing your daughter's account, you need to log in with her user name and password).
• Click on My Account and then click on the Renew box on the left side of the screen. If there is no renew box, check to see if the 2012 membership renewal has already been paid by clicking on My Account and sliding down to My Orders.  You'll see either the 2012 membership with no balance due or with a performa status and a balance due. If the order has a performa status, click the box next to that order and click Pay at the bottom of the screen.
• The next screen with be a Pay Orders screen with the renewal you've ordered.
• Next click on the -add- button under the Additional Information* column to update information on the renewal for the 2012 membership year.
• The next screen will show all the contact information on the member and field for you to update school information and guardian information on any girl renewal. Update the information based on her status as of October 1, 2011- i.e. what grade will she be in at that time and what school will she be attending.  (Some schools don't come up in the search. Simply choose a nearby school and email helpdesk@nccoastalpines.org with the correct school for the member and we will add it back office.)
• Once you've completed all the information for that member, click on Update. You will see the -add- button change to -edit- when  you've completed information for the member.
• Now you can pay for the renewal.

You may want to view one of the following demos even though they are geared to Troop Leaders:

Click here Part 1 of the Troop Registration demo - includes general renewal information and a girl renewal.
Click her for Part 2 of the Troop Registration demo - includes an adult renewal with explanation on new position code reporting feature available mid June and the final processing of payment for the orders.
Click her for Part 3 of the Troop Registration demo - includes registering a new member